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Susan Athey

The Economics of Technology Professor, Stanford Graduate School of Business

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Information Technology and Training in Emergency Call Centers

Scott Stern Proceedings of the Fifty-First Annual Meetings (New York, Jan 3-5, 1999). Madison, WI: Industrial Relations Research Association, pp. 53-60

URL: https://athey.people.stanford.edu/sites/default/files/atheystern_irra.pdf

Tags: Economics of Organizations, Empirical Industrial Organization and Econometrics of IO
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